Complaints policy

If you are not satisfied with our work or our collaboration, please inform us directly. You can do this with the project manager or inform the management, this can be done verbally or in writing.

Our contact details are:
Partners in Congress Organisation
Avenue Ceramique 222
6221 KX Maastricht
0031 (0) 43-321 81 80
info@pcopartners.nl

Please describe your complaint as accurately as possible and provide your name and address details, the congress it concerns and a date / period. We will treat this information confidentially.
After we have received your complaint, we will send you a confirmation of receipt and within two weeks we will personally inform you about the further handling and solution.
We strive to resolve your complaint to your satisfaction. If this is not the case, we will ask for help from an independent mediator or lawyer.